AI phone support for the trades
Every call answered. Every job on the calendar.
Lumi picks up while you’re on a job, quotes from your price list, and books the appointment on your real calendar. You see every word that was said.
Hear it first: (213) 787-1585 — book a visit with our demo HVAC company.
- 24/7 answering
- Real-time booking
- Quotes from your prices
Admin dashboard — Appointments
Why Lumilink works
01
Never miss a call
Lumi answers when you can't: after hours, on a job site, or when three people ring at once. A missed call is a job that goes to whoever picked up.
02
It books the job, not a message
Lumi checks your live availability, holds the slot and confirms it. You stop ringing people back to arrange something they already asked for.
03
Costs less than the calls you're missing
Starter is $180 a month and covers at least 50 calls a month. One booked job covers it.
Done For You, Included
Most Platforms Hand You A Login. We Hand You A Finished System.
You don’t configure anything. Our team builds it, tests it and keeps it running, and it’s part of the price, not an add-on.
01
We Set It Up
We load your services, prices and hours, connect your calendar and set up your number. Setup is free on every phone plan.
02
We Test It First
Every agent is tested against real scenarios before a single customer hears it.
03
We Keep It Running
Each phone plan includes 2 to 8 hours of platform care from our team every month.
04
You Approve, We Publish
SEO fixes and articles are drafted for you. Nothing goes live on your site until you say so.
What Lumi does
One agent that finishes the job
A conversation that ends with an appointment on your calendar.
Books real appointments
Checks live availability, holds the slot, and confirms it — on your actual calendar, not a request form.
Reschedules and cancels
Customers move their own appointments by phone, without waiting for you to call them back.
Quotes from your price list
Lumi reads the prices you set. When a job needs a site visit before anyone can price it, it says so instead of inventing a number.
Knows your service area
Callers outside the area you cover are told so on the call, not after a van has been dispatched.
Answers after hours
Evenings, weekends and the overflow while you're under a sink. Every caller reaches a real conversation.
Nothing disappears
When Lumi can't finish a call, it logs a callback ticket in your follow-up queue. You decide who rings back.
Admin dashboard — Review Queue
Pair It With SEO + AI Search
Answer every call. Then get more of them.
Lumi makes sure no call goes to voicemail. SEO + AI Search makes sure you're the business people call: in the map pack, in Google's results, and in the AI answers people now ask first.
- See where you rank in the map pack across your whole service area, not just at your address
- Your keywords tracked weekly against the competitors you actually lose jobs to
- Local articles drafted for the services and areas where you're furthest behind
- Add your website for the full bundle, with AI search optimization included
SEO + AI Search is its own subscription. Run it alongside your phone plan or on its own.
Local SEO
$495 / location / month
Improve local visibility for each Google Business Profile location.
- Weekly rank tracking in the local map pack
- A geo grid showing where each location ranks
- Local competitor tracking
- Profile description improved, with your approval
- Review tracking and replies, with your approval
Other Options
- Website SEO + AI Search$1,995/mo
- Full SEO + AI Search$2,400/mo + $400/extra location
AI Search Optimization for ChatGPT and Google’s AI Overviews comes with every website SEO plan. Many agencies sell it as a separate, expensive retainer. We don’t charge for it at all.
Automate The Repetitive. Escalate What Matters.
Fast Answers. Real People When It Counts.
Most calls are the same handful of questions, and Lumi settles them in under 2 minutes — which is exactly how long your customer wants to spend on the phone. Anything that needs judgement goes to a person instead of going in circles.
We publish this because you will hit it. An AI that keeps a frustrated caller on the line for nine minutes costs you more than one that hands them to a person at two.
Pricing
What You Pay, And Where The Limits Are
Every plan comes with a set number of calls and no setup fee. When you outgrow one, you move up a plan — we never bill you for going over.
Starter
$180/month
Setup Is On Us — $0
- About 65 calls a month (100 minutes)
- 1 local phone number
- 24/7 answering and booking
- Website knowledge sync
- Callback ticket portal
- 2 hours of platform care per month
Growth
Most Popular$280/month
Setup Is On Us — $0
- About 165 calls a month (250 minutes)
- Advanced transfers
- 4 hours of platform care per month
- Everything in Starter
Scale
$450/month
Setup Is On Us — $0
- About 400 calls a month (600 minutes)
- 2 local phone numbers
- Advanced routing
- 8 hours of platform care per month
Enterprise / White Label
White-label branding, custom limits, and a dedicated line to us. Priced per organisation.
White-label branding for your customers · Custom minute allowances and phone numbers · Dedicated onboarding and support · Everything in Scale
Questions
What contractors ask
- Which trades is this for?
- HVAC, plumbing, electrical, appliance repair, landscaping — anything where the job gets booked on a calendar and a missed call goes to a competitor.
- Does it use my real calendar?
- Yes. Lumi checks live availability before offering a slot, so it can't double-book you or offer a time you're already out on a job.
- What if a job can't be priced over the phone?
- Lumi says so and books the site visit. It quotes from the price list you set and doesn't guess at anything you haven't priced.
- What happens if Lumi can't handle a call?
- It offers a transfer, or takes the details and logs a callback ticket for you to pick up. When it doesn't know something, it says so.
- Do I need a phone number?
- No — we provide one. We buy and configure a local number for you as part of setup, and it's live before your first call. Starter includes 1. Porting an existing number isn't supported yet.
- Why are calls capped at 2 minutes?
- A caller going in circles with an AI has a worse time than one who gets a callback from a person. Lumi warns before the limit, closes the conversation, and hands anything unresolved to you.
- What If I Run Out Of Calls?
- We don't. There's no per-minute charge and no surprise bill — your plan is a cap, not a meter. Starter's 100 minutes of talk time cover about 65 calls a month, and never fewer than 50, and you can see what you've used in your dashboard at any point. If you're regularly reaching it, that's a good problem — move up a plan and we'll handle the switch.
- Can You Help Me Get More Calls, Not Just Answer Them?
- Yes. SEO + AI Search is a separate plan that tracks where you rank in the Google map pack across your service area, audits your website weekly, and drafts fixes for your approval. Website plans include AI search optimization for ChatGPT and Google's AI Overviews at no extra cost.
- What Does Setup Cost?
- Nothing. We provision your phone number, load your services and prices, connect your calendar, test the agent against real scenarios and launch it — all included. You don't lift a finger and you don't pay a setup fee.
- Can I Cancel?
- Cancel anytime from your dashboard. We don't pro-rate the month you're already in, and there's no retention call.
Stop losing jobs to voicemail
Tell us about your business, we build it, and Lumi starts answering your phone.
For Business Owners
Running One Business?
Create your account, tell us how you work, and we build and test it before a customer ever sees it.
Create Your AccountFor Groups And Agencies
Many Locations Or Clients?
One account across every location, brand or client, with custom limits and a dedicated team. Priced around what you need.
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