AI order support for online stores

“Where’s my order?” — answered in seconds, day or night

Lumi picks up the phone, takes the order number, and reads back the real status and tracking from your store. Your inbox stops filling up with the same question.

Create your account Try the live demo

Or call it: (213) 261-0528 — a real order lookup on a demo store.

Shopify & WooCommerce
Live order lookup
Phone and website chat

What it looks like on your storefront

Why stores use it

“Where is my order?”, answered without you

The most common question you get is also the most mechanical. Lumi takes the order number, looks up the real order, and reads back the status and tracking — at 2am, or while five people are queued.

It looks up the actual order

Not a canned reply. A live read from Shopify or WooCommerce, so what your customer hears matches what your store says. If the store can't be reached, Lumi says so and takes a callback instead of guessing.

You can read every word

Every call and web session lands in your dashboard with a transcript and the order it was about. Nothing your customer was told is invisible to you.

Done For You, Included

Most Platforms Hand You A Login. We Hand You A Finished System.

You don’t configure anything. Our team builds it, tests it and keeps it running, and it’s part of the price, not an add-on.

We Set It Up

We load your services, prices and hours, connect your calendar and set up your number. Setup is free on every phone plan.

We Test It First

Every agent is tested against real scenarios before a single customer hears it.

We Keep It Running

Each phone plan includes 2 to 8 hours of platform care from our team every month.

You Approve, We Publish

SEO fixes and articles are drafted for you. Nothing goes live on your site until you say so.

What Lumi does

Reads your store, not a script

Every answer comes from the order, the catalog or the policy you already published.

Order status and tracking

Order number in, status out — plus carrier, tracking number and estimated delivery when the shipment exists.

Shopify and WooCommerce

Both platforms, one agent. Your customers get the same answer whichever one you run.

Checks who it's talking to

Lumi confirms an identifying detail before reading anything personal, and on the web it asks for the order email or ZIP first. Order numbers are sequential; the check is what stops them being a lookup key for strangers.

Answers product questions

Syncs your catalog so Lumi can confirm what a product is, what it costs, and whether it's in stock.

Knows your policies

Returns, shipping and refund policy read from your own store — so the answer on the phone is the answer on your site.

A chat widget on your site

The same agent as a chat bubble on your storefront, so shoppers get order status and product answers without leaving the page.

Nothing disappears

When Lumi can't finish — a damaged parcel, a refund dispute, an order it genuinely can't find — it takes the details and logs a callback ticket in your queue.

Website Chat Widget

Put Lumi on your website, too

Most shoppers would rather type than call. The website widget puts the same agent in a chat bubble on your store, answering from the same orders, catalog and policies as your phone line.

Answers while they're still shopping

Product, stock and policy questions answered on the page, before a hesitant shopper closes the tab.

Order status without a phone call

Customers check where their order is from your site. Lumi asks for the order email or ZIP first and reveals nothing until it matches.

One agent, two channels

The widget and your phone line share the same catalog, policies and dashboard, so a customer gets the same answer either way.

Add it to any phone plan for $40/month.

The chat widget on your website

Industries we serve

Including the ones other vendors turn away

If you sell in a regulated or high-risk category, you already know the routine: the software is fine until someone reads your product list. We support these stores, and Lumi answers strictly from your own catalog and your own published policies rather than improvising claims about what you sell.

Hemp and CBD
Peptides and research supplies
Supplements and nutraceuticals
Vape and smoke shops
Firearms accessories
Adult wellness

Not listed? Ask. The answer is usually yes.

Your Branding, Wherever You Sell

Same feature, any kind of store

Home goods, wellness, whatever you sell — the support line carries your name and your domain, not ours.

A home-goods storefront

A wellness storefront

Pair It With SEO + AI Search

Answer every customer. Then bring in more of them.

Support keeps the customers you have. SEO + AI Search brings in the next ones: from Google, and from the AI answers more shoppers now read before they click anything.

Weekly audits of your product and collection pages, with fixes drafted for your approval
On Shopify, approved fixes and articles are published for you
Rank tracking against up to five competing stores
A weekly check on whether ChatGPT and Google's AI Overviews recommend your store

SEO + AI Search is its own subscription. Run it alongside your phone plan or on its own.

Recommended For Online Stores

Website SEO + AI Search

$1,995 / month

Grow your visibility across Google and AI-powered search.

Weekly site and technical audits
Search Console and indexing checks
Keyword rank tracking and up to five competitors
Fixes and SEO articles drafted for your approval
Backlink monitoring

See SEO + AI Search

Other Options

Local SEO$495/location/mo
Full SEO + AI Search$2,400/mo + $400/extra location

Included Free

AI Search Optimization for ChatGPT and Google’s AI Overviews comes with every website SEO plan. Many agencies sell it as a separate, expensive retainer. We don’t charge for it at all.

Pair It With LumiLink Loyalty

Then turn first orders into second ones

Support and search win the first order. LumiLink Loyalty, our Shopify app, gives customers a reason to come back and asks them back before they drift.

Points, VIP tiers and referrals on a rewards page in your theme
Rewards redeemed in the cart, with single-use codes locked to the member
Second-order and win-back emails timed to each customer's order cycle
Klaviyo events built in, and your members imported from your current app

LumiLink Loyalty is a Shopify app on its own plan. Run it alongside any LumiLink product or on its own.

For Shopify Stores

Core
$99/mo
Points, VIP tiers, referrals and Klaviyo, up to 1,500 orders a month
Growth
$149/mo
Core plus win-back emails, upsells and measured results, up to 5,000 orders a month

No overage fees. Managed from your Shopify admin.

See LumiLink Loyalty Get Started

Automate The Repetitive. Escalate What Matters.

Fast Answers. Real People When It Counts.

Most calls are the same handful of questions, and Lumi settles them in under 2 minutes — which is exactly how long your customer wants to spend on the phone. Anything that needs judgement goes to a person instead of going in circles.

An order status call takes well under a minute. The cap exists for the conversation that has gone wrong — a damaged parcel or a refund argument belongs with a person, and Lumi hands it over rather than talking in circles.

Pricing

What You Pay, And Where The Limits Are

The same plans as everywhere else — no separate ecommerce tier, no connector surcharge for reading your store. Every plan comes with a set number of calls, and we'd rather give you the number than call it unlimited.

Starter

$180/month

Setup Is On Us — $0

About 65 calls a month (100 minutes)
1 local phone number
24/7 answering and booking
Website knowledge sync
Callback ticket portal
2 hours of platform care per month

Get Started

Growth

Scale

$450/month

Setup Is On Us — $0

About 400 calls a month (600 minutes)
2 local phone numbers
Advanced routing
8 hours of platform care per month

Get Started

Enterprise / White Label

White-label branding, custom limits, and a dedicated line to us. Priced per organisation.

White-label branding for your customers · Custom minute allowances and phone numbers · Dedicated onboarding and support · Everything in Scale

Questions

What store owners ask

Do you have a loyalty program for Shopify?: Yes. LumiLink Loyalty is a Shopify app with points, VIP tiers, referrals, win-back emails and Klaviyo built in. You manage it from your Shopify admin, on its own plan.
Which platforms do you support?: Shopify and WooCommerce today. Order lookup is read-only on both: Lumi looks orders up, it never edits or refunds them.
How do you get access to my store?: We set the connection up with you directly, never through a form. On Shopify you approve a private LumiLink app in your own admin, so you never generate or paste an API key. WooCommerce uses a read-only REST key you create in your own admin.
Can it look up any order?: It matches the exact order number, and asks the caller to confirm an identifying detail before reading anything personal back. On your website it asks for the email or ZIP on the order first, and reveals nothing until that matches.
What if it can't find the order?: It says so, asks the customer to re-read the number, and then takes their details for a callback rather than guessing. A wrong order read aloud is worse than an honest handover.
Can I put it on my website?: Yes. Website Chat adds the same agent to your store as a chat widget, on top of any phone plan. It answers order, product and policy questions and logs every session in your dashboard next to your calls.
Can you help my store get found, too?: Yes. SEO + AI Search is a separate plan that audits your store weekly, tracks your rankings, drafts fixes for your approval, and checks whether ChatGPT and Google's AI Overviews recommend you. On Shopify we publish approved fixes for you. AI search optimization is included at no extra cost.
Do you work with hemp, peptide or supplement stores?: Yes. We support merchants in regulated and high-risk categories that other vendors decline. Lumi answers from your own catalog and your own published policies, and it doesn't improvise claims about your products.
Why are calls capped at 2 minutes?: A customer going in circles with an AI has a worse time than one who gets a callback from a person. Lumi warns before the limit, closes the conversation, and hands anything unresolved to you.
What If I Run Out Of Calls?: We don't. There's no per-minute charge and no surprise bill — your plan is a cap, not a meter. Starter's 100 minutes of talk time cover about 65 calls a month, and never fewer than 50, and you can see what you've used in your dashboard at any point. If you're regularly reaching it, that's a good problem — move up a plan and we'll handle the switch.
Does it handle email too?: Phone and your website today. Email support is on the roadmap and we'd rather not sell you a channel we haven't finished.

Stop answering the same question

Tell us about your store, your policies and your busiest questions. We build it, and Lumi starts answering them.

For Business Owners

Running One Business?

Create your account, tell us how you work, and we build and test it before a customer ever sees it.

Create Your Account

For Groups And Agencies

Many Locations Or Clients?

One account across every location, brand or client, with custom limits and a dedicated team. Priced around what you need.

Talk To Us